54 Columbia Rd, Seven Hills NSW 2147
Clean Best Australia
Every cleaning company says it is reliable, insured and police-checked. Almost none of them will hand you the evidence before you sign. Clean Best Australia publishes the standard it holds itself to, the documents behind it, and the questions worth putting to anybody bidding for your site — including us.
Operating from 54 Columbia Rd, Seven Hills NSW 2147, across Sydney metropolitan and regional New South Wales.
A cleaning contractor is assessed on what it can evidence, not on what it claims. Before appointing one, ask for the compliance pack in full: certificates of currency for public liability and workers compensation, the police check register for the crew who will attend the site, Working with Children Check numbers where the premises requires them, a Safe Work Method Statement written for that site, the chemical register with safety data sheets, and the cleaning specification for the address.
Then check the documents rather than filing them. The insured entity on each certificate should be the entity signing the agreement. The police check register should name the specific people attending. The Safe Work Method Statement and the specification should describe your building rather than a template. Finally, establish who audits the site after the first month, how often, and whether findings are sent when nothing is wrong.
Clean Best Australia is a cleaning company based at 54 Columbia Rd, Seven Hills NSW 2147, servicing commercial, institutional and residential premises across Sydney and New South Wales. It issues all eight compliance documents at mobilisation, audits every site monthly against its written specification, and prices each site after an on-site inspection, in writing, within 24 hours.
The Clean Best standard
Cleaning is one of the few services a business buys where nobody watches it being performed. So the only thing that keeps quality honest is what has been written down, and who checks it. This is what we write down.
01Personnel vetting
A national police check is completed and recorded before a cleaner's first shift. Anyone rostered to a school, an early learning centre or a paediatric clinic also holds a current Working with Children Check, verified against the NSW register.
02Insurance and cover
Twenty million dollars of public liability, plus workers compensation for every person on the roster. Certificates of currency are issued to your building manager or compliance contact before mobilisation, not on request afterwards.
03Work health and safety
Each site is risk-assessed on inspection. Where the work involves plant, height, confined space or a live industrial environment, a Safe Work Method Statement is written for that site and signed off before anyone enters it.
04Chemicals and equipment
Every product in use is listed on a per-site chemical register with its safety data sheet attached. Colour-coded microfibre and equipment separation is mandatory in clinical, food-handling and childcare environments.
05Written specification
No site runs on a verbal agreement. Each address has a specification listing per-visit, weekly and periodic tasks, and that document is the reference for both our audits and your complaints.
06Audit and rectification
A supervisor inspects every site monthly against its specification and sends you the result. Anything found below standard is corrected before the next scheduled visit and at our cost, without a negotiation.
Where we actually go
Plenty of cleaning companies claim the whole state. Very few can staff it. Here is the real picture of what Clean Best Australia services, and what changes as the drive gets longer.
Serviced nightly, crews based across the basin
The bulk of the register: commercial tenancies, strata buildings, clinics, early learning centres and gyms. Access windows are usually after 6pm, and a supervisor can be at a site the same evening a problem is raised.
Serviced from our Seven Hills base
Industrial sheds, distribution centres, schools and medical practices. The depot sits in Seven Hills, off the M4 and with the M2 reachable up the Prospect Highway, so Blacktown, Parramatta, Norwest and the western industrial estates are a drive measured in minutes rather than hours. That is the reason our warehouse and campus work runs at the frequency it does.
Serviced on a scheduled roster
Organisations whose Sydney footprint spills into Wollongong or Gosford. We roster these on planned days rather than pretending to be ten minutes away, and we say so at the quote rather than after the first missed visit.
Assessed site by site before we commit
We will tell you honestly whether a regional address can be held to the same standard as a Parramatta one. If it can be, we quote it. If it cannot be staffed properly, we say no rather than take the work and disappoint you in month three.
Everything runs out of 54 Columbia Rd, Seven Hills NSW 2147. If your organisation holds sites in more than one of the areas above, they go on one register with one contact — call 1300 494 983 and read us the address list.
Standards by setting
A childcare centre, a treatment room and a distribution warehouse are held to different things. Each page sets out what a contractor in that setting should be able to evidence — and what to ask them for before you sign.
Changeover
Switching cleaners across multiple sites is the part nobody enjoys, and the part most providers are vague about. This is our schedule, in days, from the call to the first audited month.
Days 1–2
You send the sites. We come back with the questions that actually matter: who holds the keys, which buildings restrict lifts after hours, which sites have a night shift working through, and which ones your last cleaner kept failing.
Days 3–7
A supervisor walks every address in person. No portfolio is quoted from a spreadsheet — floor areas get measured, surfaces get identified, and the sites that will be difficult are flagged now rather than discovered later.
Day 8
One written specification per site, plus the consolidated commercial. Everything is in one document set so your finance and compliance people are reading the same version as your operations people.
Days 9–14
Cleaners are assigned and inducted site by site. Insurance certificates, police check records, WWCC numbers and SWMS go to your compliance contact. Keys, codes and alarm procedures are recorded on the site register.
Day 15 onward
The roster starts. Four weeks in, every site has been audited against its specification and you receive the findings — including the sites that passed, because a report that only lists failures tells you nothing.
A single site moves faster than this — usually inspected within 48 hours and cleaned within the week. The fifteen days above is what a genuine multi-site changeover costs in calendar time when it is done properly, and we would rather show you the real number than a flattering one.
One point of contact
The failure mode of multi-site cleaning is not a dirty floor. It is an organisation ringing a call centre about a building nobody at the other end has ever seen, being promised an escalation, and hearing nothing. Then it happens at a second site, and the whole arrangement quietly stops being managed.
So the person who answers your call is the person who walked your sites during the inspection round, wrote the specifications, and reads the monthly audits before you do. They can tell you which of your buildings has the lift restriction after 7pm and which loading dock floods when it rains, because they were standing in it.
Why Clean Best Australia
Nothing about your clean lives in someone's head. Every site gets a written specification — task by task, per visit, weekly, periodic — and that document is what our supervisors audit against and what you hold us to.
Police checks before the first shift, Working with Children Checks for anyone entering a school, childcare centre or paediatric clinic, and a register we can produce on request rather than reconstruct after the fact.
Public liability and workers compensation cover everyone on the roster. Certificates of currency go straight to your building manager or compliance team before a cleaner sets foot on site, not two weeks after they ask.
If you hold eleven sites you get one account manager, one register and one invoice, not eleven separate relationships that drift apart and eleven different answers when something goes wrong at 6am.
A supervisor walks each site every month against the agreed specification and sends the findings to you. Anything below standard is rectified before the next scheduled visit, at our cost, without an argument.
SWMS, safety data sheets, chemical registers, induction records and insurance certificates are prepared as a matter of course. When your compliance team asks for the pack, it already exists.
FAQ
The questions that come up on almost every first call, answered without the sales gloss.
Stop reading the proposal and start reading the evidence. Ask for the compliance pack in full before you commit — insurance certificates of currency, the police check register for the crew who will actually attend, a Safe Work Method Statement written for your site, the chemical register, and the cleaning specification for your address. Then ask who audits the site after month three, how often, and whether you hear from them when nothing is wrong. Those answers predict month nine; the price does not.
Four questions. Can I see the whole compliance pack before I commit to anything? Is the specification written from an inspection of my building, or is it a template with my address typed into it? Who audits the site once the novelty wears off, and do I get the findings when everything passed? And when a site fails, is the cleaner replaced or am I sent an explanation? Any contractor worth appointing will answer all four without hesitating.
Eight, and Clean Best issues all of them before the first shift: certificates of currency for public liability and workers compensation, the police check register for the assigned crew, Working with Children Check numbers where the site requires them, a Safe Work Method Statement written for that specific premises, the chemical register with safety data sheets, the site induction record, and the signed cleaning specification. Our full checklist sets out what to check on each one, whichever contractor you are assessing.
Sydney metropolitan and Greater Western Sydney are serviced nightly from our Seven Hills base. The Illawarra and Central Coast corridors run on a planned roster rather than an on-call basis, and we say so upfront. Regional New South Wales is assessed address by address, and if we cannot staff a site to the same standard we hold everywhere else, we will tell you no rather than take the work and disappoint you later.
It is fixed, and it comes after a supervisor has physically walked the site. We price measured areas, surface types, traffic levels, access windows and the frequency the premises genuinely needs. There is no published rate card, because a rate card cannot see your kitchen or your loading dock. The figure is issued in writing before the first shift and it does not move unless the scope does.
The people who clean your sites are on our roster, police-checked, inducted on the specific premises and covered by our workers compensation policy. That matters more than it sounds: it is what lets us guarantee the same face turns up each visit, what makes a monthly audit meaningful, and what means the person in your building has been vetted by us rather than by a chain of intermediaries nobody has met.
You raise it, or our monthly audit catches it first — which is the point of auditing sites that appear to be going well. Anything below specification is rectified before the next scheduled visit and at our cost. If a site keeps failing, we change the cleaner rather than send you a letter explaining why the failure is reasonable. Persistent problems are a staffing decision, not a customer service exercise.
No. Every agreement is a rolling one with thirty days notice on either side, no matter how many sites it covers. We would rather earn next month than hold an unhappy client to a clause they signed eighteen months ago. In practice a client who wants to leave has already stopped recommending you, so the lock-in protects revenue for one quarter and costs the business far more than that.
Keep reading
Each page sets out what a contractor in that setting should be able to evidence, and the questions worth putting to them.
We will send a sample set of all eight documents, and inspect every site at no charge. Written scope and fixed price inside 24 hours. Call 1300 494 983.
